TERMS AND CONDITIONS

1. Company Information

Duckback India Limited

MMS Chambers, 1st Floor,

4A, Council House Street

Kolkata- 700001

Email- customercare@duckbackindia.com

Landline- 033-22480210

2. Eligibility

By using this Website, you confirm that you are competent to enter into a legally binding contract under Indian law.

3. Use of Website

You agree to use this Website for lawful purposes only and not to:

• Post or transmit any unlawful, harmful, or misleading content
• Attempt to hack, copy, or disrupt the Website
• Use the Website for commercial purposes without written consent
• Misuse the information or content displayed on the site

We reserve the right to restrict access, terminate accounts, or refuse service to anyone at our discretion.

4. Product Information

We make every effort to display product details, specifications, and prices accurately. However:

• Minor variations in colour or texture may occur due to lighting or screen differences.
• All products are subject to availability.
• Prices, descriptions, and stock status may change without prior notice.

In case of errors in pricing or product information, we reserve the right to cancel or modify orders after notifying you.

5. Orders and Payment

• By placing an order, you make an offer to purchase products from Duckback.
• We reserve the right to accept or reject your order for any reason (including payment issues, stock unavailability, or suspected fraud).
• Payment must be made through secure online methods provided on the Website (e.g., Razorpay, PayU, UPI, Net Banking, etc.).
• Duckback India does not store or access your card/banking details. All payments are processed via PCI-DSS-compliant third-party gateways.

6. Shipping and Delivery

• Orders are usually processed and dispatched within 9-14 business days.
• Delivery timelines vary based on location and logistics partners.
• In case of unforeseen delays (e.g., weather, strikes, or courier issues), Duckback is not liable for delay beyond our control.
• Delivery confirmation will be shared via SMS/email once dispatched.

7. Returns, Refunds, and Exchanges

We strive for 100% customer satisfaction.

7.1 Returns

Returns are accepted within 7 days of delivery, only if:

• The product is defective or damaged upon receipt.
• The product received is different from what was ordered.

Returned products must be unused, unwashed, and in original packaging with tags intact.

7.2 Refunds

• Refunds are processed to the original payment method within 7-10 working days after inspection.
• Shipping charges are non-refundable unless the return is due to our error.

7.3 Exchanges

Exchanges are subject to stock availability and inspection approval. For assistance, contact customercare@duckbackindia.com with your order ID.

8. Intellectual Property

All content on this Website - including images, product photos, designs, logos, text, graphics, and layout - is the intellectual property of Duckback India Limited. You may not reproduce, copy, or distribute any content without prior written permission. "Duckback" and its logo are registered trademarks under Indian law.

9. User Accounts

When creating an account:

• You must provide accurate and complete information.
• You are responsible for maintaining the confidentiality of your password and all activities under your account.
• You agree to immediately notify Duckback of any unauthorized use or breach of security.

Duckback reserves the right to terminate or suspend any account that violates these Terms.

10. Third-Party Services

Our Website may include links or integrations with third-party platforms (e.g., payment gateways, courier tracking, or social media). Duckback is not responsible for the content, privacy policies, or actions of these third parties.

11. Limitation of Liability

To the fullest extent permitted by law:

• Duckback shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or products.
• Our total liability for any claim, whether in contract or tort, shall not exceed the value of the product purchased.

12. Indemnification

You agree to indemnify and hold harmless Duckback India Limited, its directors, employees, and affiliates from any losses, liabilities, or expenses arising out of your misuse of the Website, breach of these Terms, or violation of applicable laws.

13. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we handle your personal data.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Kolkata, West Bengal.

15. Modification of Terms

Duckback reserves the right to modify, revise, or update these Terms at any time without prior notice. The updated Terms will be posted on this page with the revised date, and your continued use of the Website will signify acceptance of the updated Terms.

16. Contact Us

For any queries, concerns, or feedback regarding these Terms, please contact:

Duckback India Limited
MMS Chambers, 1st Floor,
4A, Council House Street
Kolkata- 700001
Email- customercare@duckbackindia.com
Landline- 033-22480210