Ordering
How do I place an order on Duckback?
Select the category or product you need, choose the right size/color, add it to the cart, and proceed through the secure checkout. You can pay with card, UPI, net banking or COD (where available).
Customer Care
Duckback India Limited stands for trusted rainwear, workforce safety essentials, and dependable lifestyle protection. These are the questions we hear most often—feel free to explore the answers and reach out if you need something more specific.
Scroll through the categories to find guidance on shipping, returns, warranties, and bulk orders.
Ordering
Select the category or product you need, choose the right size/color, add it to the cart, and proceed through the secure checkout. You can pay with card, UPI, net banking or COD (where available).
Shipping
We ship across India from our manufacturing hubs. Standard shipping usually takes 3–7 working days depending on your pin code, and express delivery is offered for metro cities.
Returns
Yes. We offer a hassle-free return/exchange window (usually 14 days) on eligible items. Simply raise a return request from your account and our team will guide you through the pick-up.
Wholesale
Absolutely. Our B2B team supports corporate, school, and institutional orders with priority fulfillment, GST invoices, and bulk discounts. Use the Contact page or call to get a custom quotation.
Product Care
Wipe down after every use, air-dry in shade, and avoid harsh detergents. Refer to the label for machine wash guidance—most Duckback products are crafted for long life with minimal maintenance.
Returns
We understand sizing can vary. Open a return/exchange request and choose a new size while we collect the original. Our size guide is available on every product page to help you pick right the first time.
Support
You can reach out via the Contact form, WhatsApp (number listed on the site), or by calling our customer care line between 9am–6pm Monday to Saturday. We respond to emails within 24 hours.
Guarantee
Most Duckback collections include a quality guarantee backed by our manufacturing legacy. Specific warranty details (if any) are noted on the product card. Contact support for any workmanship concerns.
Our customer experience team is ready to assist with custom fits, trade pricing, or coordination with your procurement team.