Refunds/Cancellations
At Duckback India Limited, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return or exchange your purchase within 10 days of the original purchase date. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns: To initiate a return, please contact our customer service team at +91 9477668727 or you can also initiate a return from our website. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Cancellations: If you wish to cancel your order, please contact our customer service team at +91 9477668727 or from our website as soon as possible. We will do our best to cancel your order if it hasn't been processed yet. If the order has already been processed or shipped, we will not be able to cancel it.
Contact Us: If you have any questions about our refund/cancellation policy, please contact us at +91 9477668727.
